Last Updated: November 20, 2023
1. Service Overview
The Service provides, among other things, certain services, processes, and technologies which conducts certain monitoring, filtering, decision making, and analytics reporting on and against comments and content made by third parties on various social media accounts owned by you or your client or customer for whom you have received authority to access and manage as agent on their behalf.
2. Eligibility and Authorization
3. Accounts and Registration
To access most features of the Service, you must register for an account. When you register for an account, you may be required to provide us with some information about yourself, such as your name, email address, or other contact information. You agree that the information you provide to us is accurate and that you will keep it accurate and up-to-date at all times. When you register, you will be asked to provide a password. You are solely responsible for maintaining the confidentiality of your account and password, and you accept responsibility for all activities that occur under your account. This account username is only for a single individual and should not be shared with other individuals or used under a group or alias email address. If you believe that your account is no longer secure, then you must immediately notify us at firstname.lastname@example.org.
4. Payment Terms
Generally, the Separate Agreements and/or supplemental terms will provide the agreement between you and us regarding your payment obligations for our provision of the Service to you. We may update this Section from time to time to provide for general payment terms for a certain customer type where there are no Separate Agreements or where payment terms are not governed by Separate Agreements.
5.1 Permission to Use
Except and solely to the extent such a restriction is impermissible under applicable law, you may not: (a) reproduce, distribute, publicly display, or publicly perform the Service; (b) make modifications to the Service; or (c) interfere with or circumvent any feature of the Service, including any security or access control mechanism. If you are prohibited under applicable law from using the Service, you may not use it. Excepting as permitted for an End-Use Customer as provided herein, you may not use the Service on behalf of any third party or in a service bureau, reseller, or other similar capacity.
If you choose to provide input and suggestions regarding problems with or proposed modifications or improvements to the Service (“Feedback”), then you hereby grant to us an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right to exploit the Feedback in any manner and for any purpose, including to improve the Service and create other products and services.
6. Ownership; Proprietary Rights
7. Third Party Services
7.1 Third Party Services
We provide tools through the Service that enable you to import and export information, including Your Content (defined below), and User Content (defined below), to and from third party services, including through features that allow you to link your account on the Service with an account and other third party data associated with your account on social network service platforms such as, without limitation, Instagram, Facebook, and YouTube (“Third Party Services”). You agree that we may transfer such information to and from Third Party Services. Third Party Services are not under our control, and we are not responsible for any Third Party Services or their use of such information, either before or after provision of our Service.
The Service depends on the availability of Third Party Services and the features and functionality they make available to us, which we do not control and which they may change without notice. If at any time a Third Party Service stops making some or all of its features or functionality available to us, or available to us on terms unreasonable to us as determined by us in our sole discretion, we may stop providing access to those features or functionality and we will not be liable to you or any third party for any such change.
You acknowledge that your use of Third Party Services is governed solely by the terms and conditions and privacy policies of such Third Party Services, and that we do not endorse, are not liable for, and make no representations as to the Third Party Services, its content, or the manner in which such Third Party Services uses, stores, or processes your data. You represent and warrant that you shall at all time remain in full compliance with all terms and conditions and privacy policies of Third Party Services as such may be in effect at any given time. We are not liable for any damage or loss arising from or in connection with your use of Third Party Services, your enablement of such Third Party Services through the Service, or your reliance on the policies, privacy practices, and data security processes of such Third Party Services. We are not responsible or liable for any changes to or deletion of your data by the Third Party Services. You irrevocably waive any claim against us with respect to such Third Party Services.
7.2 Third Party Services Data and Permissions
(1) Instagram Basic. This grants us permission to read basic information about your account, including publicly-available information about you and basic metadata about your account.
(2) Instagram Manage Comments. This grants us permission to read, update, delete, and hide comments and media objects, such as stories, on your account.
Respondology services may use YouTube’s Application Interface Program (API) and by using our Services, you are agreeing to be bound by the YouTube Terms of Service and agreeing to Google’s Privacy and Terms.
You can review YouTube’s Terms of Service here: https://www.youtube.com/t/terms
You can review Google’s Privacy and Terms here: http://www.google.com/policies/privacy
In addition to Respondology’s procedure for deleting stored data, Google users can revoke Respondology’s access to their data via the Google security settings page at https://security.google.com/settings/security/permissions
8.1 Content Generally
The Service is linked to your account on one or more social media platforms and is granted access to your social media posts and other content you upload, as well as certain data about you that you make available to us through your accounts. All such content and data is known as “Your Content”. Third parties may post comments or other content on your social media accounts. All such content and data relating to such third parties and their content that is made available to us through the Service is known as “User Content”. Your Content and User Content is collectively called “Content”. The Service fundamentally helps you manage and control what User Content is made available for public viewing on Your Content. You retain any copyright and other proprietary rights that you may hold in Your Content. The respective third parties who post User Content retain any copyright and other proprietary rights that they may hold in such User Content. Nevertheless, we need certain permission from you with regard to Content in order to provide the Service.
8.2 Limited License Grant to Us
By using the Service and linking your account(s) to the Service, you grant to us a worldwide, non-exclusive, royalty-free, fully paid right and license (with the right to sublicense) to host, store, transfer, display, perform, reproduce, modify for the purpose of formatting for display, and distribute Content as required for us to provide you with the Service as contemplated hereunder.
8.3 Content Representations and Warranties
We disclaim any and all liability in connection with the Content. You are solely responsible for the Content and the consequences of providing Content to us via the Service. You affirm, represent, and warrant that:
(a) you are the creator and owner of Your Content, and you have all necessary licenses, rights, consents, and permissions to authorize us to use and distribute Your Content as necessary to exercise the licenses granted by you in this Section, in the manner contemplated by us and the Agreement;
(b) you have all necessary licenses, rights, consents, and permissions to authorize us to use and distribute User Content as necessary to exercise the licenses granted by you in this Section, in the manner contemplated by us and the Agreement;
(c) Content, and the use of Content as contemplated by us and the Agreement, does not and will not: (i) infringe, violate, or misappropriate any third party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (ii) slander, defame, libel, or invade the right of privacy, publicity or other property rights of any other person; or (iii) cause us to violate any law or regulation; and
(d) Your Content could not be deemed by a reasonable person to be objectionable, profane, indecent, pornographic, harassing, threatening, embarrassing, hateful, or otherwise inappropriate.
(e) Your Content does not and will not contain Hateful Content (defined below), a Threat of Physical Harm (defined below), or Harassment (defined below), nor will your use of the Service be used to conduct or perpetuate any of the foregoing actions by or against any of the third parties who post User Content.
The following serves as a guide to help illustrate generally the types of content that fall within the scope of our policy on Hateful Content, Threats of Physical Harm, and Harassment, but is not exhaustive, and shall ultimately be interpreted and enforced in our sole discretion. This Section does not limit any of our other rights or remedies provided herein or at law. For the avoidance of doubt, Your Content may not include any of the below categories or descriptors, nor may your use of the Service conduct or perpetuate any of the below categories or descriptors with regard to the third parties who post User Content on your accounts. We may refuse to publish or promote any of Your Content that violates the Agreement or the terms or policies of any third party platform with which the Service operates.
“Hateful Content” includes, without limitation, any statement, image, photograph, or other content that in our sole judgment could be reasonably perceived to harm, threaten, demean, promote the harassment of, promote the intimidation of, or promote the abuse of others for any reason, including by reason of race, gender or gender identity, national origin, sexual orientation, religion, or otherwise.
A “Threat of Physical Harm” includes any statement, photograph, advertisement, or other content that in our sole judgment could be reasonably perceived to threaten, advocate, or incite physical harm to or violence against others, including references to current or historical figures or groups that are known for purporting such content, such as the Ku Klux Klan, Nazi Party, and the like.
“Harassment” includes revealing someone’s personal information, also known as “doxxing”; online stalking, and bullying; wishes for physical harm directed at a person or persons; or incitement of others to any of the previous items.
We reserve the right to suspend or terminate your account with us if Your Content, your use of the Service, or your use of any third party service contains, conducts, or perpetuates Hateful Content, a Threat of Physical Harm, or Harassment.
We also may suspend or terminate your account if we determine, in our sole discretion, that you are either: (a) an individual or organization which has publicly stated or acknowledged that its goals, objectives, positions, or founding tenets include statements or principles that could be reasonably perceived to advocate, encourage, or sponsor Hateful Content, Harassment, or a Threat of Physical Harm. A person or organization that has acted in such a way as could be reasonably perceived to support, condone, encourage, or represent Hateful Content, Harassment, or a Threat of Physical Harm.
8.4 Content Disclaimer
We will not be in any way responsible or liable for Content. You understand that when using the Service and social media networks, you will be exposed to various content from a variety of sources and acknowledge that such content may be inaccurate, offensive, indecent, or objectionable. You agree to waive, and do waive, any legal or equitable right or remedy you have or may have against us with respect to such Content. You further agree to fully defend, indemnify, and hold us harmless against any third party claims with regard to any filtering or control we or you may exercise through the Service on User Content. For clarity, we do not permit copyright-infringing activities on the Service.
9. Prohibited Conduct
IN ADDITION TO YOUR OTHER OBLIGATIONS HEREUNDER, BY USING THE SERVICE YOU AGREE NOT TO:
(a) use the Service for any illegal purpose or in violation of any local, state, national, or international law;
(b) violate, or encourage others to violate, any right of a third party, including by infringing or misappropriating any third party intellectual property right;
(c) interfere with security-related features of the Service, including by: (i) disabling or circumventing features that prevent or limit use or copying of any content; (ii) reverse engineering or otherwise attempting to discover the source code of any portion of the Service except to the extent that the activity is expressly permitted by applicable law; or (iii) hacking, password “mining” or using any other illegitimate means of interference;
(d) modify or create derivatives of any part of the Service or otherwise use the Service in order to gain competitive intelligence to build a competing product;
(e) interfere with the operation of the Service or any user’s enjoyment of the Service, including by: (i) uploading or otherwise disseminating any virus, adware, spyware, worm, or other malicious code; (ii) making any unsolicited offer or advertisement to another user of the Service; (iii) collecting personal information about another user or third party without consent; or (iv) interfering with or disrupting any network, equipment, or server connected to or used to provide the Service; perform any fraudulent activity including impersonating any person or entity, claiming a false affiliation, accessing any other Service account without permission, or falsifying your age or date of birth; take action that imposes an unreasonable or disproportionately large load on the infrastructure of the Service or our systems or networks, or any systems or networks connected to the Service or us; sell or otherwise transfer the access granted under the Agreement or any Materials or any right or ability to view, access, or use any Materials; or
(f) attempt to do any of the acts described in this Section or assist or permit any person in engaging in any of the acts described in this Section.
10. Digital Millennium Copyright Act
10.1 DMCA Notification
We comply with the provisions of the Digital Millennium Copyright Act applicable to Internet service providers (17 U.S.C. §512, as amended). If you have an intellectual property rights-related complaint about material posted on the Service, you may contact our Designated Agent at the following address:
ATTN: Legal Department (Copyright Notification)
2000 Central Avenue, Suite 100
Boulder, CO 80301
Any notice alleging that materials hosted by or distributed through the Service infringe intellectual property rights must include the following information:
(a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other right being infringed;
(b) a description of the copyrighted work or other intellectual property that you claim has been infringed;
(c) a description of the material that you claim is infringing and where it is located on the Service;
your address, telephone number, and email address;
(d) a statement by you that you have a good faith belief that the use of the materials on the Service of which you are complaining is not authorized by the copyright owner, its agent, or the law; and
a statement by you that the above information in your notice is accurate and that, under penalty of perjury, you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.
10.2 Repeat Infringers
It is our policy to promptly terminate the accounts of users that are determined by us in our sole discretion to be repeat infringers.
11. Term, Termination and Modification of the Service
11.3 Effect of Termination
Upon termination of your access to the Service: (a) your license rights will terminate and you must immediately cease all use of the Service; (b) you will no longer be authorized to access your account or the Service; (c) you must immediately pay us any unpaid amount that was due prior to termination; and (d) all payment obligations accrued prior to termination and Sections 5.3, 6, 8, 11.3, 12, 13, 14, 15 and 16 will survive.
11.4 Modification of the Service
We reserve the right to modify or discontinue the Service at any time (including by limiting or discontinuing certain features of the Service), temporarily or permanently, without notice to you. We will have no liability for any change to the Service or any suspension or termination of your access to or use of the Service.
13. Disclaimers; No Warranties
THE SERVICE AND ALL MATERIALS AND CONTENT AVAILABLE THROUGH THE SERVICE ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS. WE DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SERVICE AND ALL MATERIALS AND CONTENT AVAILABLE THROUGH THE SERVICE, INCLUDING: (A) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; AND (B) ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE. WE DO NOT WARRANT THAT THE SERVICE OR ANY PORTION OF THE SERVICE, OR ANY MATERIALS OR CONTENT OFFERED THROUGH THE SERVICE, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, AND WE DO NOT WARRANT THAT ANY OF THOSE ISSUES WILL BE CORRECTED.
HOWEVER, WE DO NOT DISCLAIM ANY WARRANTY OR OTHER RIGHT THAT WE ARE PROHIBITED FROM DISCLAIMING UNDER APPLICABLE LAW.
14. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE ENTITIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR ANY OTHER INTANGIBLE LOSS) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE SERVICE OR ANY MATERIALS OR CONTENT ON THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ANY ENTITY HAS BEEN INFORMED OF THE POSSIBILITY OF DAMAGE.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF THE ENTITIES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR ANY INABILITY TO USE ANY PORTION OF THE SERVICE OR OTHERWISE UNDER IS LIMITED TO $100 US.
THE LIMITATIONS IN THIS SECTION WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
15. Dispute Resolution
Generally, the Separate Agreements will provide the agreement between you and us regarding how we resolve disputes between us. We may update this Section from time to time to provide for general dispute resolution terms for a certain customer type where there are no Separate Agreements or where dispute resolution terms are not governed by Separate Agreements.
NOTWITHSTANDING THE FORGOING, THE PARTIES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both parties agree otherwise, the
arbitrator or court may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.
16. General Terms
16.1 Governing Law
16.2 Consent to Electronic Communications
By using the Service, you consent to receiving certain electronic communications from us in order to provide the Service to you. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that those communications be in writing.
16.3 International Use
Access to the Service from countries or territories or by individuals where such access is illegal is prohibited.