Comment
activation
moderation
intelligence
insights
Tap into your underutilized comment sections by moderating comments and surfacing actionable insights from what your audience is talking about in seconds.
Instant moderation. Instant brand protection.
Comment moderation that moves at the speed of social. Moderate by Respondology uses three layers of brand protection combining keyphrases and business rules, generative AI, and skilled human moderators working together to remove comments in any language in seconds.
1. Keyphrases &
Business Rules
30,000+ categorized & constantly curated keyphrases across 28 languages plus intuitive business rules pre-loaded at your fingertips to moderate the obvious in milliseconds.
<500 milliseconds
2. Generative Al
Our powerful, customizable generative AI understands your moderation preferences and the complex nuances of your comments, the comments they’re replying to, and the post content itself.
<3 seconds
3. Human Moderators
Hundreds of U.S.-based moderators are available 24/7/365 and become experts on your specific moderation guidelines to catch rare edge cases and train our Al to address similar cases in the future.
<30 seconds
3 Layers of Brand Protection
1. Keyphrases &
Business Rules
30,000+ categorized & constantly curated keyphrases across 28 languages plus intuitive business rules pre-loaded at your fingertips to moderate the obvious in milliseconds.
<500 milliseconds
2. Generative Al
Our completely customizable and powerful generative Al deeply understands your moderation preferences as well as the complex nuances of not only your comments, but the comments they may be replying too and the post content itself.
<3 seconds
3. Human Moderators
1,000+ U.S.-based moderators are available 24/7/365 and become experts on your specific moderation guidelines to catch rare edge cases and train our Al to address similar cases in the future.
<30 seconds
3 Layers of Brand Protection
Your Social Marketing Investment, Protected
Optimization starts in the comments
You invest big money in your social campaigns. Those dollars are at risk when comment sections are filled with brand damaging, spam and toxic comments. Failing to hold your comment sections to the same high standards as your carefully curated in-store and digital experiences undermines your brand message and values.
Your Trusted Full-Time Moderator
Always-on so you don't have to be
Respondology is your smart, automated, customizable, and always-on solution so you can rest easy knowing your brand is protected from the next social media uproar.
Your Safety Net
Embrace your brand voice, risk-free
Respondology is fully customizable and gives you 100% control over moderation so you can run campaigns and messages that align with your voice and values.
Comments researched and summarized in 30-seconds or less
Discover by Respondology surfaces topics you didn’t know you should care about in seconds and sends valuable summaries straight to your inbox (after just minutes of setup time). Think of it as your always-on research partner connecting you with your audience all day, every day.
Generative AI summaries
Comment insight in seconds
Get generative AI summaries of all comments and topics that are important to you. Whether you choose the topics yourself, or Discover surfaces them for you, you’ll know what your audience cares about with just a few clicks.
Semantic search
Search made easy
Powerful semantic search surfaces emerging trends and key discussions in real-time to help you stay in-step with your audience and adapt your strategy as conversations unfold.
Sentiment & emotion analysis
Get into the feels
Understand how your audience feels about your campaigns, content, brand, and anything else popping up in your comments with instant sentiment and emotion tracking. Spot negative or positive trends at the speed of social so you can boost or protect your brand.
Trusted by 450+ brands, marketing agencies, and sports teams and leagues
AI-powered comment intelligence across
all paid, influencer, and organic posts and campaigns
YouTube
TikTok
Threads
"Respondology’s technology has put the control back into the hands of our clients and, crucially, removed the podium from social comments from getting any further exposure or causing further damage. We’re incredibly happy with the results and relationship, as are our clients!"
Explore How
We Help Your Industry
_01
Consumer
Brands
_02
Marketing
Agencies
_03
Sports Teams
& Leagues
_04
Fashion
& Beauty
FAQs
What is a Comment Activation Platform (CAP), and how does it help marketers?
A CAP helps marketers protect brand reputation and uncover high-value conversations by moderating toxic comments, removing invasive spam & bots and discovering key topics, sentiment, and emotion in comment sections that drive marketing strategy and audience engagement.
What social media platforms does Respondology support?
We support major platforms, including Facebook, Instagram, TikTok, LinkedIn, and YouTube, ensuring comprehensive coverage of your brand’s social media presence.
Will this work with my existing social media tools?
Platforms like Hootsuite, Sprinklr, SproutSocial, and others provide important services that work well in conjunction with ours. Where they provide seamless management of all content, we provide seamless activation of the comment sections that help marketers moderate and learn from their communities. Our solution sits right on top of social media management platforms, completely taking over the burden of moderation and comment analysis, freeing up your team to perform their other important work.
What types of social campaigns does this work on?
Our platform works on paid, organic, and influencer ( both creator posting on their account on your brand’s behalf and your ad account promoting a creator’s brand and content) campaigns across Facebook, Instagram, TikTok, YouTube (organic posts only), and LinkedIn.
What type and level of access do you need to my social media assets?
We utilize each social media platform’s official access & authorization flows (like Meta’s Business Suite & TikTok’s Business Center) to acquire the minimal amount of access to your social media assets our platform requires to power comment moderation and analysis. We do not need sensitive information like your logins and passwords. We also won’t have access to DMs.
How quickly can I get set up and start moderating?
Setup is simple and easy. Within a single thirty-minute onboarding session with one of our Client Success Managers, we can acquire access to your social media assets and configure your moderation to start protecting your brand within hours.
Will I have access to account support?
Yes! A Client Success Manager will be assigned to you to get you up and running on our platform.
Are you SOC 2 Compliant?
Yes, Respondology is SOC 2 compliant. We have received our SOC 2 Type II certification, demonstrating our commitment to security and data privacy. Our comprehensive security policies and practices are designed to ensure the security, confidentiality, availability, privacy, and processing integrity of our clients’ data. For more detailed information about our data protection measures and to request a copy of our SOC 2 audit report, please visit our Security & Data Privacy page or contact us directly.