respondology mark

Product

Instant social media comment moderation.

Respondology is social media comment moderation software that discreetly hides brand-damaging, spam, and toxic comments in less than a second.

Posts and Campaigns,
Protected 

Unmoderated comment sections mean unmitigated brand risk. The Mod™ is the only social media comment moderation software that protects your brand across paid, organic, and influencer campaigns.

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Make social media a brand asset, not a liability with Respondology.

The leading social media comment moderation software.

Technology Built for the Speed of Social Media 

Leveraging native social platform moderation or manually moderating with a social media management tool can’t keep up with spam, bots, and trolls.

The Mod™ is the only social media comment moderation software that combines automation, adaptability, instant moderation, and customization when you need it to truly work on behalf of your brand.

Get Immediate
Brand Protection

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Customize to your Unique Brand Needs 

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Rest Easy with Always-on Moderation

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Leverage Real-Time Analytics

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Topic Monitoring & Alerts Mean Actionable Insights

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Get Personalized Ongoing Support 

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3 Customizable Layers of Brand Protection

Our unique layers of protection combine key phrases and business rules, state-of-the-art generative AI, and skilled human moderators working in concert to ensure brand safety.

Our technology and human moderators immediately learn your brand and adapt at the speed of social, providing instant protection that can also be customized to your brand’s distinct rules and standards.

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1. Keyphrases &
Business Rules

30,000+ categorized & constantly curated keyphrases across 28 languages plus intuitive business rules pre-loaded at your fingertips to moderate the obvious in milliseconds.

<500 milliseconds
2. Generative Al

Our powerful, customizable generative AI understands your moderation preferences and the complex nuances of your comments, the comments they’re replying to, and the post content itself.

<3 seconds
3. Human Moderators

1,000+ U.S.-based moderators are available 24/7/365 and become experts on your specific moderation guidelines to catch rare edge cases and train our Al to address similar cases in the future.

<30 seconds

3 Layers of Brand Protection

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1. Keyphrases &
Business Rules

30,000+ categorized & constantly curated keyphrases across 28 languages plus intuitive business rules pre-loaded at your fingertips to moderate the obvious in milliseconds.

<500 milliseconds
2. Generative Al

Our completely customizable and powerful generative Al deeply understands your moderation preferences as well as the complex nuances of not only your comments, but the comments they may be replying too and the post content itself.

<3 seconds
3. Human Moderators

1,000+ U.S.-based moderators are available 24/7/365 and become experts on your specific moderation guidelines to catch rare edge cases and train our Al to address similar cases in the future.

<30 seconds

3 Layers of Brand Protection

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Protecting Hundreds of Brands and Billions of Followers

Our clients agree that The Mod™ is essential to their brand health and reputation on social media.

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98%

Of abuse, spam, and bot comments automatically hidden.

1B+

Followers protected.

225M+

Comments reviewed.

30+

Hours of team time saved weekly on manual moderation.

$750M+

Ad spend protected.

270+ brands, marketing agencies, and sports teams and leagues, trust their social presence (and sanity) to Respondology

Explore How
We Help Your Industry 

_01
Consumer
Brands

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Marketing
Agencies

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Sports Teams
& Leagues

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Fashion
& Beauty

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FAQs

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Speed is essential for moderation as the longer a brand-damaging or hateful comment is visible the more damage it does. Our technology typically takes under one second to moderate a comment. If required, our team of humans typically makes a moderation decision in under thirty seconds.
Yes! Platforms like Hootsuite, Sprinklr, SproutSocial, and others provide important services that work well in conjunction with ours but only go so far with moderation. These solutions often require significant setup and maintenance of complicated workflows, or they require your team to be constantly moderating with them which isn’t scalable. Our solution sits right on top of social media management platforms, completely taking over the burden of moderation and freeing up your team to perform their other important work.
Yes! Our platform can moderate both organic (creator posting on their account on your brand’s behalf) and paid (your ad account promoting a creator’s branded content) influencer/creator marketing campaigns across Facebook, Instagram, and TikTok.
We moderate comments in 28 languages, including: Arabic, Chinese, Croatian, Danish, Dutch, English, French, German, Italian, Japanese, Korean, Norwegian, Persian, Polish, Portuguese (Brazilian & European), Russian, Serbian (Lat + Cyrillic), Spanish (LATAM & European), Swedish, Tagalog, Turkish, Ukrainian, Vietnamese, Welsh, Zulu
We utilize each social media platform’s official access & authorization flows (like Meta’s Business Suite & TikTok’s Business Center) to acquire the minimal amount of access to your social media assets our platform requires to power moderation. We do not need sensitive information like your logins and passwords.
Setup is simple and easy. Within a single thirty-minute onboarding session with one of our Account Managers, we can acquire access to your social media assets and configure your moderation to start protecting your brand within hours.

Hiding brand-damaging, toxic, racist, or harmful comments on social media isn’t censorship but a practice of upholding community standards and protecting brand image. We believe it is a social media account owner’s right to enforce their community standards on their owned digital spaces just like they would in their physical spaces like a storefront or stadium. Audiences are free to post their opinions on their own social media presence but must defer to your standards if they post on yours.

Yes! An Account Manager will be assigned to you to get you up and running on our platform. Once live, your Account Manager will also continue to audit your moderation including making adjustments to ensure your moderation keeps up with the speed of social.

Don’t just post. Protect. 

Schedule a demo with us today for immediate comment moderation.