Website Privacy Policy
Last Updated: July 2026
Note: If you or your company have entered into a separate, signed agreement with Respondology governing the use of our products or services, that agreement will take precedence over anything in this Privacy Policy to the extent of any conflict.
This Privacy Policy discloses the privacy practices for the www.respondology.com site and various related services, including but not limited to Respondology’s Comment Activation Platform (together referred to as the “site”). Respondology, the provider of the site (referred to as “us” or “we”), is committed to protecting your privacy online. Please read the information below to learn the following regarding your use of this site.
You acknowledge that this Privacy Policy is part of our site Terms of Use, and by accessing or using our site, you agree to be bound by all of its terms and conditions. If you do not agree to these terms, please do not access or use this site.
We reserve the right to change this Privacy Policy at any time. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof, which may be given by means including, but not limited to issuing an email to the email address listed by registered users and posting the revised Policy on this page. You acknowledge and agree that it is your responsibility to maintain a valid email address as a registered user, review this site and this Policy periodically and to be aware of any modifications. Your continued use of the site after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by the modified Policy.
Types of Information Collected
Personally Identifiable Information: This refers to information that lets us know the specifics of who you are. When you engage in certain activities on this site, such as registering for an account, ordering a product or service, or sending us feedback, we may ask you to provide certain information about you. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, we may ask that you provide us personal information, such as your first and last name, mailing address (including zip code), email address, employer, job title and department, telephone and facsimile numbers, and other personal identifying information. Depending upon the activity, some of the information we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.
Nonpersonally Identifiable Information: This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you visit on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. This information may include the Web site’s Uniform Resource Locator (“URL”) that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol (“IP”) address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (“TCP/IP”) network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet.
COLLECTION METHODS AND USE OF INFORMATION
You provide certain Personally Identifiable Information to us when you: (a) register for our services and register your email address with us; (b) send email messages, submit forms or transmit other information by telephone or letter; (c) utilize Respondology’s Comment Activation Platform or publicly facing website. We may also collect information from you at other points on our site that state that such information is being collected.
In addition, we may also collect, or a third party ad server and/or content server may collect, certain Nonpersonally Identifiable Information. This information is ultimately stored in the form of store categories, and, in some cases, specific URLs. We use your IP address to diagnose problems with our servers, software, to administer our site and to gather demographic information. Our third party ad servers will also provide us with summary, but not individual, reports that will tell us how many ads were presented and clicked upon at our site.
We will primarily use your Personally Identifiable Information to provide our services to you, as required by our agreements with you. We will also use Personally Identifiable Information to enhance the operation of our site, improve our marketing and promotional efforts, statistically analyze site use, improve our product and service offerings, and customize our site’s content, layout, and services. We may use Personally Identifiable Information to deliver information to you and to contact you regarding administrative notices. We may also use Personally Identifiable Information to resolve disputes, troubleshoot problems and enforce our agreements with you, including our Terms of Use, and this Privacy Policy.
MARKETING AND PROSPECT DATA
This section applies to business professionals whom we contact for business-to-business sales and marketing purposes and whose information we did not collect directly from them. It supplements the disclosures above and, for individuals located in the European Economic Area, the United Kingdom, and Switzerland, is intended to satisfy our transparency obligations under Article 14 of the EU and UK General Data Protection Regulation (“GDPR”).
Categories of information. In connection with our business-to-business marketing, we may collect and process the following categories of personal data relating to business contacts: name; business email address; business telephone number; employer or company name; job title, role, department, and seniority; professional social media or profile information (such as a public professional profile); and general business location. We do not seek to collect special categories of personal data for this purpose.
Sources of the information. We obtain this information from sources other than you directly, including:
- third-party data providers and sales-intelligence or contact-enrichment vendors;
- publicly accessible sources, such as company websites and public professional profiles;
- social media and other public online platforms; and
- referrals and business introductions.
How and why we use it. We use this information to identify potential business customers, to contact relevant professionals about our products and services, to tailor and improve our outreach, to conduct market research, and to manage and record our sales and marketing activities.
Legal basis. Where the GDPR or UK GDPR applies, we process this information on the basis of our legitimate interests in promoting our business and offering our products and services to relevant organizations and professionals (Article 6(1)(f)). We have weighed these interests against the rights and freedoms of the individuals concerned. Where applicable law requires a different basis, we rely on an appropriate alternative basis.
Who we share it with. We share this information with the service providers and subprocessors that help us operate our sales and marketing activities (for example, customer relationship management, email delivery, and data enrichment providers), who are permitted to use it only to provide services to us. We may also disclose information as described in the “RELEASE OF INFORMATION” section above.
How long we keep it. We retain marketing and prospect data only for as long as necessary for the purposes described above, and we review and remove information that is no longer accurate, relevant, or necessary. If a contact opts out or objects, we retain the minimum information necessary to honor that request (for example, on a suppression list).
Your choices and rights. You may object to our processing of your personal data for direct-marketing purposes at any time, and you may opt out of further communications using the unsubscribe or opt-out method provided in our messages or by contacting us as described below. Depending on your location, you may also have the right to access, correct, delete, restrict, or port your personal data, and to withdraw consent where our processing is based on consent. To exercise any of these rights or to ask us what information we hold about you and where we obtained it, contact us at privacy@respondology.com or Respondology, 2101 Pearl St, Boulder, CO 80302. We will respond as required by applicable law.
CALIFORNIA BUSINESS CONTACTS
If you are a California resident, this notice supplements the section above and is provided under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”). It applies to the personal information we collect about business professionals for our business-to-business marketing.
Categories of personal information we collect. We collect the following CCPA categories of personal information about business contacts: identifiers (such as name and business email address); professional or employment-related information (such as employer, job title, role, and seniority); commercial or internet activity information (such as public professional profile information); and general geolocation (business location). We do not collect sensitive personal information for this purpose.
Purposes. We use this information for the business purposes described above, identifying and contacting potential business customers, marketing our products and services, and managing and recording our sales activities.
Sources. As described above, we obtain this information from third-party data and contact-enrichment providers, publicly accessible sources, and social or professional platforms.
Sale or sharing. We do not sell your personal information for monetary payment. However, our website uses advertising and analytics technologies (such as cookies and pixels from social media and advertising platforms, including Meta, LinkedIn, and Google) that result in the “sharing” of personal information for cross-context behavioral advertising, as those terms are defined under the CCPA. The marketing and prospect data described in the section above is not itself used for cross-context behavioral advertising. You have the right to opt out of this “sharing” at any time, as described in “Your California rights” below.
Retention. We retain this information only for as long as necessary for the purposes described above, consistent with the retention practices stated above.
Your California rights. Subject to certain exceptions, California residents have the right to know and access the personal information we hold, to request correction or deletion, to opt out of any “sale” or “sharing” of personal information, and not to be discriminated against for exercising these rights. To opt out of this “sharing,” you can use the “Your Privacy Choices” or cookie-preferences link available in our website footer to disable the advertising and analytics technologies described above at any time; we also honor opt-out preference signals sent by your browser, including the Global Privacy Control (GPC). To exercise any other right, or to opt out by contacting us directly, reach us at privacy@respondology.com or Respondology, 2101 Pearl St, Boulder, CO 80302. You may use an authorized agent to submit a request on your behalf.
RELEASE OF INFORMATION
We do not sell, trade, or rent your Personally Identifiable Information to others. We may provide some of our services through contractual arrangements with affiliates, services providers, partners and other third parties. We and our service partners use your Personally Identifiable Information to operate our sites and to deliver their services.
Our selection of third party partners is governed by our internal Vendor Management Policy which, among other safeguards, ensures that they are bound by the same or stricter data protection standards that we promise to our customers.
Occasionally we may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
We may also provide Nonpersonally Identifiable Information about our customers’ sales, traffic patterns, and related site information to third party advertisers, but these statistics do not include any Personally Identifiable Information.
UPDATING AND CORRECTING INFORMATION
We believe you should have the ability to access and edit the Personally Identifiable Information that you have provided to us. You may change any of your Personally Identifiable Information in your account online at any time by linking to your account in accordance with instructions posted elsewhere on this site. You may also access and correct your personal information and privacy preferences by writing us at:
Respondology
2101 Pearl St
Boulder, CO 80302
Please include your name, address, and/or email address when you contact us.
We encourage you to promptly update your Personally Identifiable Information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past transactions, you cannot delete information associated with past transactions on this site. In addition, it may be impossible to completely delete your information without some residual information because of backups.
USER CHOICES ON COLLECTION AND USE OF INFORMATION
We may, from time to time, send you email regarding our products and services. In addition, we may occasionally send you direct mail about products and services that we feel may be of interest to you. Only Respondology (or agents working on behalf of Respondology and under confidentiality agreements) will send you these direct mailings and only if you indicated that you do not object to these offers. If you do not want to receive such mailings, simply tell us when you give us your personal information. Or, at any time you can easily edit your account information to no longer receive such offers and mailings.
You also have choices with respect to cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies some parts of our site may not work properly in your case.
SECURITY OF INFORMATION
At our site you can be assured that your Personally Identifiable Information is secure, consistent with current industry standards. The importance of security for all Personally Identifiable Information associated with our user is of utmost concern to us. Your Personally Identifiable Information is protected in several ways. Access by you to your Personally Identifiable Information is available through a password and unique customer ID selected by you. This password is encrypted. We recommend that you do not divulge your password to anyone. In addition, your Personally Identifiable Information resides on a secure server that only selected Respondology personnel and contractors have access to via password. We encrypt your Personally Identifiable Information and thereby prevent unauthorized parties from viewing such information when it is transmitted to us.
Personal information that you provide that is not Personally Identifiable Information also resides on a secure server and is only accessible via password. Since this information is not accessible from outside Respondology, you will not be asked to select a password in order to view or modify such information.
In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personally Identifiable Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party.
COOKIES
When you use our site we will store cookies on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file, which a Web site stores on your computer’s hard drive (if your Web browser permits) that can later be retrieved to identify you to us. Our cookies store randomly assigned user identification numbers, the country where you are located, and your first name to welcome you back to our site. The cookies make your use of the site easier, make the site run more smoothly and help us to maintain a secure site. You are always free to decline our cookies if your browser permits, but some parts of our site may not work properly in that case.
Cookie List
A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
| Cookie Subgroup | Cookies | Cookies Used |
|---|---|---|
| .respondology.com | OptanonConsent, OptanonAlertBoxClosed | First Party |
| respondology.com | wordpress_test_cookie | First Party |
| rdcdn.com | ref, aid, img | Third Party |
| 123formbuilder.com | PHPSESSID-US | Third Party |
| Cookie Subgroup | Cookies | Cookies Used |
|---|---|---|
| connect.facebook.net | fbsr_ | Third Party |
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
| Cookie Subgroup | Cookies | Cookies Used |
|---|---|---|
| respondology.com | _gclxxxx, _ga, _gat_UA-, _gid | First Party |
Targeting Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
| Cookie Subgroup | Cookies | Cookies Used |
|---|---|---|
| .respondology.com | _fbp, fbsr_ | First Party |
| ads.linkedin.com | lang | Third Party |
| linkedin.com | lang, bcookie, AnalyticsSyncHistory, lidc, UserMatchHistory | Third Party |
| www.facebook.com | Third Party | |
| www.linkedin.com | bscookie | Third Party |
| google.com | _GRECAPTCHA | Third Party |
| app.retention.com | Third Party |
PRIVACY POLICIES OF THIRD PARTY SITES
Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. Other sites accessible through our site have their own privacy policies and data collection, use and disclosure practices. Please consult each site’s privacy policy. We are not responsible for the policies or practices of third parties. Additionally, other companies which place advertising on our site may collect information about you when you view or click on their advertising through the use of cookies. We cannot control this collection of information. You should contact these advertisers directly if you have any questions about their use of the information that they collect.
MISCELLANEOUS PRIVACY ISSUES
You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors that are under 18 years of age.
You should also be aware that when Personally Identifiable Information is voluntarily disclosed (i.e. your name, email address, etc.) in the discussion forums or other public areas on this site, that information, along with any information disclosed in your communication, can be collected and used by third parties and may result in unsolicited messages from third parties. Such activities are beyond our control and this Policy does not apply to such information. Any submissions to public areas on this site are accepted with the understanding that they are accessible to all third parties. If you do not want your comments to be viewed by third parties, you are advised not to make any submissions. Ultimately, you are solely responsible for maintaining the secrecy of your password and/or account information. Please be careful and responsible whenever you’re online.
Respondology’s platform uses YouTube API services. By using our Services, you are agreeing to be bound by the YouTube Terms of Service and agreeing to Google’s Privacy and Terms.
You can review YouTube’s Terms of Service here: https://www.youtube.com/t/terms
You can review Google’s Privacy and Terms here: http://www.google.com/policies/privacy
In addition to Respondology’s procedure for deleting stored data, Google users can revoke Respondology’s access to their data via the Google security settings page at https://security.google.com/settings/security/permissions
Use of YouTube API Services and Social Platform Data
Respondology’s Platform uses YouTube API Services. When a YouTube channel owner (or an agency the owner authorizes) connects their YouTube account, we access, collect, and store the following data via the YouTube Data API: channel identifiers and metadata, video identifiers and metadata, and comments and comment threads on the channel’s content, including commenters’ public display names, comment text, and timestamps.
We use this data solely to provide comment moderation and analytics to the authorizing channel owner: detecting and hiding comments that violate the owner’s configured moderation policies, and generating aggregated insights (such as sentiment and themes) for that owner. To deliver these services, we share comment content with our AI moderation subprocessors (OpenAI and Microsoft Azure OpenAI) strictly to generate a moderation decision or analytics; these subprocessors are contractually bound to protect the data and do not use it to train their models.
We do not sell YouTube data. YouTube API Data is accessible only to the authorizing channel owner. We retain YouTube API Data for the duration of your services and refresh it approximately every 30 days.
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Respondology
2101 Pearl St
Boulder, CO 80302
privacy@respondology.com