Activate the power of
your social comments
Instantly remove spam, bots, and brand-damaging comments. Learn what your audience is talking about in 30-seconds or less at any scale. All with our AI-powered Comment Activation Platform.
Activating comments means
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Hide invasive spam and abuse with Moderate. Understand your audience with Discover.
Don’t just manage your comment sections. Turn them into valuable resources for your brand with Moderate and Discover by Respondology.
Moderate
Instantly and discreetly hide toxic, spammy, and brand-damaging comments across any language through keyphrase analysis, generative AI, and human review.
Discover
Understand what’s really happening in your comment sections in 30-seconds or less at any scale and in any language right when you log in (boolean search is so old school).
3 Customizable Layers of Brand Protection
Moderate uses our unique layers of protection that combine key phrases and business rules, state-of-the-art generative AI, and skilled human moderators working in concert ensuring your brand safety.
Our technology and human moderators immediately learn your brand and adapt at the speed of social, providing instant protection that can also be customized to your brand’s distinct rules and standards.
1. Keyphrases &
Business Rules
30,000+ categorized & constantly curated keyphrases across 28 languages plus intuitive business rules pre-loaded at your fingertips to moderate the obvious in milliseconds.
<500 milliseconds
2. Generative Al
Our powerful, customizable generative AI understands your moderation preferences and the complex nuances of your comments, the comments they’re replying to, and the post content itself.
<3 seconds
3. Human Moderators
Hundreds of U.S.-based moderators are available 24/7/365 and become experts on your specific moderation guidelines to catch rare edge cases and train our Al to address similar cases in the future.
<30 seconds
3 Layers of Brand Protection
1. Keyphrases &
Business Rules
30,000+ categorized & constantly curated keyphrases across 28 languages plus intuitive business rules pre-loaded at your fingertips to moderate the obvious in milliseconds.
<500 milliseconds
2. Generative Al
Our completely customizable and powerful generative Al deeply understands your moderation preferences as well as the complex nuances of not only your comments, but the comments they may be replying too and the post content itself.
<3 seconds
3. Human Moderators
1,000+ U.S.-based moderators are available 24/7/365 and become experts on your specific moderation guidelines to catch rare edge cases and train our Al to address similar cases in the future.
<30 seconds
3 Layers of Brand Protection
Trusted by 450+ brands, marketing agencies, and sports teams and leagues
Let's nerd out about your comments.
Want to go deeper with an in-depth Moderate tour?
Curious to see the real-time comment intelligence Discover can uncover for your brand?
Not sure what you need? That’s ok, we’ll figure it out.
Let’s talk.
FAQs
What is a Comment Activation Platform (CAP), and how does it help marketers?
A CAP helps marketers protect brand reputation and uncover high-value conversations by moderating toxic comments, removing invasive spam & bots and discovering key topics, sentiment, and emotion in comment sections that drive marketing strategy and audience engagement.
What social media platforms does Respondology support?
We support major platforms, including Facebook, Instagram, TikTok, and YouTube, ensuring comprehensive coverage of your brand’s social media presence.
Will this work with my existing social media tools?
Platforms like Hootsuite, Sprinklr, SproutSocial, and others provide important services that work well in conjunction with ours. Where they provide seamless management of all content, we provide seamless activation of the comment sections that help marketers moderate and learn from their communities. Our solution sits right on top of social media management platforms, completely taking over the burden of moderation and comment analysis, freeing up your team to perform their other important work.
What types of social campaigns does this work on?
Our platform works on paid, organic, and influencer (both creator posting on their account on your brand’s behalf and your ad account promoting a creator’s brand and content) campaigns across Facebook, Instagram, TikTok, and YouTube (organic posts only).
What type and level of access do you need to my social media assets?
We utilize each social media platform’s official access & authorization flows (like Meta’s Business Suite & TikTok’s Business Center) to acquire the minimal amount of access to your social media assets our platform requires to power comment moderation and analysis. We do not need sensitive information like your logins and passwords. We also won’t have access to DMs.
How quickly can I get set up and start moderating?
Setup is simple and easy. Within a single thirty-minute onboarding session with one of our Client Success Managers, we can acquire access to your social media assets and configure your moderation to start protecting your brand within hours.
Will I have access to account support?
Yes! A Client Success Manager will be assigned to you to get you up and running on our platform.
Are you SOC 2 Compliant?
Yes, Respondology is SOC 2 compliant. We have received our SOC 2 Type II certification, demonstrating our commitment to security and data privacy. Our comprehensive security policies and practices are designed to ensure the security, confidentiality, availability, privacy, and processing integrity of our clients’ data. For more detailed information about our data protection measures and to request a copy of our SOC 2 audit report, please visit our Security & Data Privacy page or contact us directly.