Pricing
Product Pricing Plans
Turn comments into insights and action – customize your plan to protect your brand and maximize your impact on social media.
Instant social media comment moderation
All Moderate plans include:
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Support for unlimited social handles and ad accounts on Facebook, Instagram, TikTok, YouTube, LinkedIn & Threads*
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Unlimited comments
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Unlimited team seats
-
SOC 2 compliance
*Billed per social handle, per platform — start with one, add more anytime.
All plans billed annually
Book a DemoStandard
Effective protection across organic & paid
Starting at $1,500/mo
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Keyphrases & business rules
-
Generative AI
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Human review
-
Millisecond moderation
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Real-time reporting
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Organic + paid social initiatives
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Image & gif auto-removal
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30 day historical data export
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User access management
-
English only
-
Client success support
PlusMost Popular
Advanced protection across organic & paid
Everything in Standard
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Image & gif AI review
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90 day historical data export
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Deep post & profile analysis
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Unlimited AI moderation rules
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Real-time reporting
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Sentiment scoring
-
100+ languages moderated & translated
Enterprise
Ultimate protection across organic, paid, & influencer
Everything in Plus
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Influencer campaigns
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Unlimited historical data export
-
Multi-organization management
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Single sign-on
-
SMM platform integrations
Compare Plans
Standard
Plus
Most Popular
Enterprise
CORE FEATURES
Standard
Plus
Enterprise
Number of Comments
Going viral? Don't worry; we don't price based on
comment volume, so you can rest assured your cost
won't skyrocket when you get larger comment volumes
than expected.
Unlimited
Unlimited
Unlimited
Keyphrases & Business Rules
30,000+ categorized & constantly curated
keyphrases plus intuitive business rules to moderate
the obvious in milliseconds.
Generative AI
16 Generative AI powered moderation categories to
moderate nuanced comments in seconds.
Human Review
Hundreds of U.S. based moderators available 24/7/365.
Millisecond Moderation
Moderation action taken in milliseconds.
Real-Time Reporting
Monitor moderation performance in real-time with
advanced reporting.
User Access Management
Manage user permissions and access levels across
organizations.
Social Initiatives Supported
Effective moderation across all social initiatives.
Organic + Paid
Organic + Paid
Organic + Paid + Influencer
Social Handle & Ad Account
Your pricing is based on the number of social media handles you moderate—while more handles increase the cost, there’s no limit per tier, giving you flexibility to scale within your chosen plan.
Unlimited
Unlimited
Unlimited
Platforms
We can moderate discreetly wherever you're active on social.
User Accounts
Include as many members of your team as you'd like.
Unlimited
Unlimited
Unlimited
Image & GIF Moderation
Remove entirely or apply your moderation preferences to any image & gif posted in your comments.
Auto Removal
Reviewed by AI
Reviewed by AI
Data Export
We believe comment data is gold. Easily export it from our platform.
30 Days
90 Days
Unlimited
ADVANCED FEATURES
Standard
Plus
Enterprise
Multi-lingual Support
No need for a multi-lingual staff. track conversations across 100+ languages. Translate non-english comments in one click, right from the Moderate dashboard.
English Only
All Languages
All Languages
Post Analysis
Our generative AI analyzes the content of your posts
& ads to moderate nuanced comments more
effectively.
Profile Analysis
There's more to moderating comments than their
messages. We can analyze the profile of the user to
drive accurate moderation decisions.
Human + AI Analysis
Human + AI Analysis
Unlimited AI Moderation Rules
Go beyond our robust moderation rules and instruct our
generative AI with custom moderation rules.
Sentiment Scoring
Review sentiment across all comments and understand the positive impact moderation has on sentiment.
ENTERPRISE FEATURES
Standard
Plus
Enterprise
Multi-Organization Management
Manage multiple organizations and their social media
accounts from one interface.
Single Sign-On
SSO integration for single sign-on solution.
SMM Platform Integrations
Integration with social media management platform of
choice.
-
-
COMPLIANCE
Standard
Plus
Enterprise
SOC 2
We’re proud to be SOC 2 tested and attested by the third-party auditing firm, Prescient Assurance. For more information, visit our Security & Data Privacy page.
ADDONS
Standard
Plus
Enterprise
Retroactive Moderation
We can moderate comments made in the past across both
organic and ad accounts to catch you up.
-
-
Custom Reporting
Through our internal data group Respondology Labs, access in-depth, tailored analytics and comment intelligence to uncover key trends, measure campaign impact, and optimize content strategies with data-driven insights.
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-
Custom Integrations
Own a platform or need content outside of social moderated? Let us know and we'll design a custom integration.
-
-
SUPPORT
All plans come with complimentary one-month customer onboarding with a dedicated Client Success Manager to ensure you're set up for success. If you'd like to continue having ongoing support after your first month, it is an add-on you can add to your plan.
Standard
Plus
Enterprise
Dedicated Client Success
A client success manager dedicated to your account, providing personalized support, strategic guidance, and proactive optimization to help you maximize value.
Onboarding Support
Guided setup and implementation assistance to ensure a smooth start, including best practices and personalized support for a successful launch.
Product Training
Comprehensive training sessions to help your team confidently use the platform and understand best practices.
Monthly Account Check-ins
Regular monthly meetings with your dedicated success manager to review performance, address challenges, optimize your use of the platform.
Quarterly Business Reviews
Strategic, data-driven reviews every quarter to assess performance, align on goals, and identify opportunities for growth and optimization.
Moderation Auditing
We'll actively audit your moderation performance and make recommendations based on your goals.
Moderation Optimization
We'll optimize and adjust your moderation settings so you’re always moderating at the speed of social media changes.
Moderation Report
We'll provide a monthly moderation performance report.
Instant comment insights for immediate action
All Discover plans include:
-
Facebook, Instagram, TikTok, Youtube, LinkedIn, & Threads
-
Unlimited comments
-
Unlimited topics
-
Unlimited team seats
-
Alerts and email summaries
-
SOC 2 compliance
All plans billed annually
Book a DemoStandard
Instant comment insights for owned social accounts
Starting at $1,000/mo
-
Topic discovery & creation
-
Semantic & boolean search
-
Generative AI summaries
-
Sentiment & emotion classification
-
Real-Time analytics
-
Data exporting
-
Alerts & email summaries
-
User access management
-
English only
-
Client success support
PlusMost Popular
Advanced comment insights for owned & unowned social accounts
Everything in Standard
-
Industry intelligence
-
100+ languages analyzed & translated
Enterprise
Unlimited comment insights for owned & unowned social accounts
Everything in Plus
-
Multi-Organization management
-
Single sign-on
-
Custom integrations
Compare Plans
Standard
Plus
Most Popular
Enterprise
CORE FEATURES
Standard
Plus
Enterprise
Number of Comments & Topics
Going viral? Don't worry; we don't price based on
comment or topic volume, so you can rest assured your
cost won't skyrocket when you get larger volumes than
expected.
Unlimited
Unlimited
Unlimited
Topic Discovery & Creation
Automatically surface trending conversations and
easily search for and create custom topics to track
the discussions that matter most to you.
Semantic & Boolean Search
Leverage advanced search capabilities, including
natural language processing and Boolean operators, to
refine results and uncover precise insights.
Generative AI Summaries
AI-powered summaries that distill key insights from
conversations, helping you quickly understand trends
and important takeaways.
Sentiment & Emotion Classification
Analyze conversations to classify sentiment and detect
underlying emotions for deeper audience insights.
Real-Time Analytics
Instant access to live data and insights, enabling you
to track trends, measure engagement, and make
data-driven decisions in real time.
Data Exporting
Easily export your data in various formats for further
analysis and reporting.
Alerts & Email Summaries
Stay informed with customizable alerts and email
summaries, delivering key insights and updates
directly to your inbox.
User Access Management
Create, adjust permissions, and manage users across
your organization.
Social Initiatives Supported
Track and engage with conversations around across all
social initiatives.
Organic + Paid
Organic + Paid
Organic + Paid + Influencer
Platforms
We can track conversations wherever you're active on
social.
User Accounts
Include as many members of your team as you'd like.
Unlimited
Unlimited
Unlimited
ADVANCED FEATURES
Standard
Plus
Enterprise
Multi-lingual Support
No need for a multi-lingual staff. Track conversations across 100+ languages. Translate non-english comments in one click, right from the Discover dashboard.
English Only
All Languages
All Languages
Industry Intelligence
Enable Discover to track and collect posts and
comments from public social accounts you don’t own,
providing valuable insights into industry trends and
conversations.
ENTERPRISE FEATURES
Standard
Plus
Enterprise
Multi-Organization Management
Easily create, organize, and access multiple accounts
from one unified interface.
Single Sign-On
We can support any single sign-on solution.
COMPLIANCE
Standard
Plus
Enterprise
SOC 2
We’re proud to be SOC 2 tested and attested by the third-party auditing firm, Prescient Assurance. For more information, visit our Security & Data Privacy page.
ADDONS
Standard
Plus
Enterprise
Custom Integrations
Own a platform or need content outside of social easily reported on? Let us know and we'll design a custom integration.
SUPPORT
All plans come with complimentary one-month customer onboarding with a dedicated Client Success Manager to ensure you're set up for success. If you'd like to continue having ongoing support after your first month, it is an add-on you can add to your plan.
Standard
Plus
Enterprise
Dedicated Client Success
A client success manager dedicated to your account, providing personalized support, strategic guidance, and proactive optimization to help you maximize value.
Onboarding Support
Guided setup and implementation assistance to ensure a smooth start, including best practices and personalized support for a successful launch.
Product Training
Comprehensive training sessions to help your team
confidently use the platform, covering key features,
best practices, and advanced workflows.
Monthly Account Check-ins
Regular monthly meetings with your client success
manager to review performance, address challenges, and
optimize your use of the platform.
Quarterly Business Reviews
Strategic, data-driven reviews every quarter to assess
performance, align on goals, and identify
opportunities for growth and optimization.
Conversation Auditing
We'll keep track of the trending conversations taking
place on your social media and recommend topics and
insights.
Topic Discovery & Configuration
We'll discover and configure valuable topics to track.
Email Alerts & Summary Configuration
We'll setup topic volume alerts and summaries that
send all the relevant data to your email.
Industry Intelligence
If Industry Intelligence is part of your Discover plan, we’ll help you identify and configure competitors, influencers, and partners to track.
Social engagement at scale
All Respond plans include:
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Instagram, Facebook, & TikTok
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Smart inbox
-
Community and Listener Agents
-
Unlimited comments
-
Unlimited social handles and ad accounts
-
Unlimited team seats
-
SOC 2 compliance
All plans billed annually
Book a DemoStandard
Engage with your social community with smart agents
Starting at $1,500/mo
-
Inbox
-
Assist agent mode
-
Auto-pilot agent mode
-
Community Builder agent
-
Listener agent
-
Unlimited agents
-
Knowledge Base
(coming soon) -
Brand voice configuration
-
Unlimited brand voices
-
High-profile user detection
-
English only
-
Client success support
PlusMost Popular
Expand your social engagement globally with advanced agents
Everything in Standard
-
Promoter agent
-
Expert agent (coming soon)
-
Support agent (coming soon)
-
Multi-lingual responses
Enterprise
Operate social engagement at enterprise scale
Everything in Plus
-
Multi-organization management
-
Single sign-on
-
SMM platform integrations
Compare Plans
Standard
Plus
Most Popular
Enterprise
CORE FEATURES
Standard
Plus
Enterprise
Number of Responses
Going viral? Don't worry; we don't price based on response volume, so you can rest assured your cost won't skyrocket when you need more responses than expected.
Unlimited
Unlimited
Unlimited
Inbox
Your unified hub for social engagement, where incoming comments are organized, prioritized, and ready for action with AI-assisted drafting, approvals, and streamlined workflows.
Assist Mode
AI-generated, brand-voice replies delivered for review and approval before posting to build confidence and maintain control.
Auto-pilot Mode
Let your Respond agents reply on your behalf, following your brand voice and engagement rules with zero surprises.
Community Builder Agent
AI-powered agent that identifies community-building opportunities and generates authentic responses to celebrate fans, acknowledge compliments, and foster ongoing conversations.
Listener Agent
Acknowledges feedback, suggestions, and complaints with thoughtful, brand-safe replies that make commenters feel heard. Helps de-escalate negative sentiment and keep conversations constructive.
Unlimited Agents
Create multiple purpose-built agents across your social channels with one agent of each type per platform to match responses to conversation intent.
Knowledge Base (coming soon)
A centralized library of company and product information, policies, and brand guidance that trains your agents to respond consistently, so every reply reflects the latest truth about your product, processes, and positioning.
Brand Voice Configurator
Define and refine your brand's unique tone and style through an intuitive interface that guides AI-generated responses across all engagement.
Unlimited Brand Voices
Configure distinct brand voices for different platforms, campaigns, or clients to maintain consistent yet contextually appropriate engagement at scale.
Brand Voice Tester
Test and refine your brand voice configuration with real-time previews to ensure every response sounds authentic before deployment.
High-Profile User Detection
Automatic identification of verified accounts, influencers, and high-value users to enable strategic engagement decisions.
Platforms
Engage with your audience wherever they are on social media.
ADVANCED FEATURES
Standard
Plus
Enterprise
Promotional Agent
Identifies high-intent supporters and happy customers in your comments, and helps you amplify them with timely, on-brand replies that encourage advocacy, purchase, reviews, and referrals.
Expert Agent (coming soon)
Handles complex or sensitive questions with higher precision, pulling from your brand voice rules and approved guidance to craft accurate, nuanced responses for review before posting.
Support Agent (coming soon)
Detects issues, complaints, and help requests, and generates empathetic, solution-oriented replies that route people to the right resource (DM, help center, ticket, store locator, etc.) while protecting your brand.
Multi-lingual Responses
Engage audiences across languages with automatic comment translation and reply generation that enables small teams to manage global communities without multilingual staff.
English Only
All Languages
All Languages
ENTERPRISE FEATURES
Standard
Plus
Enterprise
Multi-Organization Management
Manage multiple organizations and their social media
accounts from one interface.
User Level Management
Role-based permissions with Enterprise and Organization admin controls to instantly add, remove, and manage user access across dashboards without requiring support assistance.
Single Sign-On
SSO integration for single sign-on solution.
COMPLIANCE
Standard
Plus
Enterprise
SOC 2
We're proud to be SOC 2 tested and attested by the third-party auditing firm, Prescient Assurance. For more information, visit our Trust page.
ADDONS
Standard
Plus
Enterprise
Custom Integrations
Own a platform or need content outside of social moderated? Let us know and we'll design a custom integration.
SUPPORT
All plans come with complimentary one-month customer onboarding with a dedicated Client Success Manager to ensure you're set up for success. If you'd like to continue having ongoing support after your first month, it is an add-on you can add to your plan.
Standard
Plus
Enterprise
Dedicated Client Success
A client success manager dedicated to your account, providing personalized support, strategic guidance, and proactive optimization to help you maximize value.
Onboarding Support
Guided setup and implementation assistance to ensure a smooth start, including best practices and personalized support for a successful launch.
Product Training
Comprehensive training sessions to help your team confidently use the platform, covering key features, best practices, and common workflows.
Monthly Account Check-ins
Regular monthly meetings with your client success manager to review performance, address challenges, and optimize your use of the platform.
Quarterly Business Reviews
Strategic, data-driven reviews every quarter to assess performance, align on goals, and identify opportunities for growth and optimization.
Respond Auditing
We'll actively audit your engagement performance and make recommendations.
Respond Optimization
We'll optimize and adjust your engagement settings to keep up with the speed of social.
FAQ’s
Have questions? We have answers.
Find answers to common questions about our platform, features, pricing, and more. Still have questions?
Contact us for personalized support.
Which plan do I need?
The right plan for you depends on the size of your social presence (number of social assets), the level of moderation/comment insights you need, and the complexity of your requirements.
If you’re unsure of the products or tier that best suits your needs, we’re happy to help recommend the best plan for your business. Let’s chat.
How is your pricing determined?
Our pricing is determined by 3 factors:
- Number of Social Assets: Social assets are defined as organic and/or paid social accounts like Facebook Business Pages, Instagram Profiles, TikTok profiles, YouTube Channels, and LinkedIn Company Pages.
- Size of Social Assets/Ad Accounts: The size of social assets is determined by their follower count (not comment volume). The size of a paid social account is determined by the estimated annual media spend flowing through the ad account.
- Product Package/Tier: We offer Standard, Plus, and Enterprise package tiers that vary in price and offer different features to suit your needs.
What support is included in my plan?
All plans come with complimentary one-month customer onboarding with a dedicated Client Success Manager to ensure you’re set up for success. If you’d like to continue having ongoing support after your first month, it is an add-on you can add to your plan.
We 100% recommend adding Support to your plan. Our talented team will provide ongoing product training, monthly account check-ins, quarterly business reviews, necessary auditing, configuration, optimization, and basic reporting.
Let’s talk if you have specific support or reporting needs, and we can customize a plan for you.
How many social media accounts can I use?
As many organic, paid, and influencer accounts as you want! Your pricing is based on the number of social media handles you set up and there’s no limit per tier, giving you the flexibility to scale within your chosen plan.
Will my costs change if my comment volume increases?
Unlike other solutions, we do not charge based on comment volume. We understand that predictable and consistent billing is important to anticipate your investment.
You can rest assured your cost won’t skyrocket when you get larger comment volumes than expected.
Is my company’s data secure?
Yes, at Respondology, we take security and data privacy seriously. We’re proud to be SOC 2 tested and attested by the third-party auditing firm, Prescient Assurance. We’ve also developed comprehensive policies and processes to protect the information we handle. Explore the types of data we collect, how we manage and protect it, and our commitment to maintaining the highest standards of security and compliance on our Security & Data Privacy page.
How do I get started?
Getting started is simple. Just fill out the form below, and our team will reach out to understand your needs, provide a customized quote, and ensure a smooth setup. We’ll guide you through the process so you can start protecting your brand and gaining valuable comment insights right away.
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Let's Chat
Talk to our sales team to determine what plan is right for you and get a detailed quote.
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