Instant social media comment moderation.
Moderate by Respondology is social media comment moderation software that discreetly hides brand-damaging, spam, and toxic comments in less than a second.
Moderate
Three customizable layers of brand protection.
Our unique layers of protection combine key phrases and business rules, state-of-the-art generative AI, and skilled human moderators working in concert to ensure brand safety.
Our technology and human moderators immediately learn your brand and adapt at the speed of social, providing instant protection that can also be customized to your brand’s distinct rules and standards.
1. Keyphrases &
Business Rules
30,000+ categorized & constantly curated keyphrases across 100+ languages plus intuitive business rules pre-loaded at your fingertips to moderate the obvious in milliseconds.
<500 milliseconds
2. Generative Al
Our powerful, customizable generative AI understands your moderation preferences and the complex nuances of your comments, the comments they’re replying to, and the post content itself.
<3 seconds
3. Human Moderators
Hundreds of U.S.-based moderators are available 24/7/365 and become experts on your specific guidelines to catch rare edge cases and train our Al to address similar cases in the future.
<30 seconds
3 Layers of Brand Protection
1. Keyphrases &
Business Rules
30,000+ categorized & constantly curated keyphrases across 100+ languages plus intuitive business rules pre-loaded at your fingertips to moderate the obvious in milliseconds.
<500 milliseconds
2. Generative Al
Our completely customizable and powerful generative Al deeply understands your moderation preferences as well as the complex nuances of not only your comments, but the comments they may be replying too and the post content itself.
<3 seconds
3. Human Moderators
1,000+ U.S.-based moderators are available 24/7/365 and become experts on your specific moderation guidelines to catch rare edge cases and train our Al to address similar cases in the future.
<30 seconds
3 Layers of Brand Protection
Social Platforms
AI-powered comment intelligence across all paid, influencer, and organic posts and campaigns
Unmoderated comment sections mean unmitigated brand risk. Moderate is the only social media comment moderation software that protects your brand across paid, organic, and influencer campaigns.
TikTok
YouTube
Threads
CEO
Leading e-Commerce Product
“Any brand selling online is crazy not to moderate comments, which are generally full of spam and distractions from the ultimate goal of converting people into customers. I’ve been dreaming of a tool like Moderate, and now it finally exists!”
Features
Technology built for the speed of social media
Leveraging native social platform moderation or manually moderating with a social media management tool can’t keep up with spam, bots, and trolls.
Moderate is the only social media comment moderation software that combines automation, adaptability, instant moderation, and customization when you need it to truly work on behalf of your brand.
Get immediate brand protection
- 30+ pre-loaded keyphrase categories and moderation rules
- 30K phrases and emojis
- 100+ languages
Customize to your unique brand needs
- Edit our keyphrase lists and add your own as needed
- Instantly teach our generative AI your brand's specific needs
- Thousands of US-based human moderators at your fingertips, trained to know your brand inside and out
Rest easy with always-on moderation
- Toxic comments hidden in less than a second
- Completely discreet, moderated commenters are none the wiser
- 24/7/365 protection requiring minimal maintenance from your team
Leverage real-time analytics
- Every comment, every moderation decision at your fingertips
- Understand clearly why moderation is occurring
- Export all your data at any time
- Manually adjust moderation on the fly
Get personalized ongoing support
- Rapid onboarding and deployment - done in minutes for immediate moderation
- Ongoing support and optimization by our Account Management Team
- Custom quarterly insight reports
Driven By Results
Protecting hundreds of brands and billions of followers
Our clients agree that Moderate is essential to their brand health and reputation on social media.
98%
Of abuse, spam, and bot comments automatically hidden.
1b+
Followers protected.
300m+
Comments reviewed.
30+
Hours of team time saved weekly on manual moderation.
$750m+
Ad spend protected.
Trusted by Fortune 500 brands, agencies, and major sports leagues.
Who We Serve
Explore how we help your industry
FAQ’s
Have questions? We have answers.
Find answers to common questions about our platform, features, pricing, and more. Still have questions?
Contact us for personalized support.
How quickly does moderation occur?
Speed is essential for moderation as the longer a brand-damaging or hateful comment is visible the more damage it does. Our technology typically takes under one second to moderate a comment. If required, our team of humans typically makes a moderation decision in under thirty seconds.
Will this work with my existing social media management solution? Is this better for moderation?
Yes! Platforms like Hootsuite, Sprinklr, SproutSocial, and others provide important services that work well in conjunction with ours but only go so far with moderation. These solutions often require significant setup and maintenance of complicated workflows, or they require your team to be constantly moderating with them which isn’t scalable. Our solution sits right on top of social media management platforms, completely taking over the burden of moderation and freeing up your team to perform their other important work.
Will this work on my Influencer/Creator marketing campaigns?
Yes! Our platform can moderate both organic (creator posting on their account on your brand’s behalf) and paid (your ad account promoting a creator’s branded content) influencer/creator marketing campaigns across Facebook, Instagram, YouTube, LinkedIn, Threads, and TikTok.
Which languages do you support?
We moderate comments in 100+ languages (even Morse code and Klingon!)
What type and level of access do you need to my social media assets?
We utilize each social media platform’s official access & authorization flows (like Meta’s Business Suite & TikTok’s Business Center) to acquire the minimal amount of access to your social media assets our platform requires to power moderation. We do not need sensitive information like your logins and passwords.
How quickly can I get set up and start moderating?
Setup is simple and easy. Within a single thirty-minute onboarding session with one of our Customer Success Managers, we can acquire access to your social media assets and configure your moderation to start protecting your brand within hours.
Should I worry about censorship?
Hiding brand-damaging, toxic, racist, or harmful comments on social media isn’t censorship but a practice of upholding community standards and protecting brand image. We believe it is a social media account owner’s right to enforce their community standards on their owned digital spaces just like they would in their physical spaces like a storefront or stadium. Audiences are free to post their opinions on their own social media presence but must defer to your standards if they post on yours.
Will I have access to account support?
Yes! An Customer Success Manager (CSM) will be assigned to you to get you up and running on our platform. Once live, your CSM will also continue to audit your moderation including making adjustments to ensure your moderation keeps up with the speed of social.
Are you SOC 2 Compliant?
Yes, Respondology is SOC 2 compliant. We have received our SOC 2 Type II certification, demonstrating our commitment to security and data privacy. Our comprehensive security policies and practices are designed to ensure the security, confidentiality, availability, privacy, and processing integrity of our clients’ data. For more detailed information about our data protection measures and to request a copy of our SOC 2 audit report, please visit our Security & Data Privacy page or contact us directly.
