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Comment moderation without lifting a finger

Moderate by Respondology is AI-powered social media comment moderation software that discreetly hides brand-damaging, spam, and toxic comments in less than a second.

Request a demo to see Moderate by Respondology in action.

Trusted by Fortune 500 brands, marketing agencies, and sports teams and leagues

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“Any brand selling online is crazy not to moderate comments, which are generally full of spam and distractions from the ultimate goal of converting people into customers. I’ve been dreaming of a tool like Moderate, and now it finally exists!”

CEO, Leading eCommerce Product

3 Customizable Layers of Brand Protection

Our unique layers of protection combine key phrases and business rules, state-of-the-art generative AI, and skilled human moderators working in concert to ensure brand safety.

Our technology and human moderators immediately learn your brand and adapt at the speed of social, providing instant protection that can also be customized to your brand’s distinct rules and standards.

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1. Keyphrases &
Business Rules

30,000+ categorized & constantly curated keyphrases across 100+ languages plus intuitive business rules pre-loaded at your fingertips to moderate the obvious in milliseconds.

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2. Generative Al

Our powerful, customizable generative AI understands your moderation preferences and the complex nuances of your comments, the comments they’re replying to, and the post content itself.

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3. Human Moderators

Hundreds of U.S.-based moderators are available 24/7/365 and become experts on your specific moderation guidelines to catch rare edge cases and train our Al to address similar cases in the future.

<30 seconds

3 Layers of Brand Protection

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1. Keyphrases &
Business Rules

30,000+ categorized & constantly curated keyphrases across 100+ languages plus intuitive business rules pre-loaded at your fingertips to moderate the obvious in milliseconds.

<500 milliseconds
2. Generative Al

Our completely customizable and powerful generative Al deeply understands your moderation preferences as well as the complex nuances of not only your comments, but the comments they may be replying too and the post content itself.

<3 seconds
3. Human Moderators

Hundreds of U.S.-based moderators are available 24/7/365 and become experts on your specific moderation guidelines to catch rare edge cases and train our Al to address similar cases in the future.

<30 seconds

3 Layers of Brand Protection

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Moderate at the Speed of Social Media 

Leveraging native social platform moderation or manually moderating with a social media management tool can’t keep up with spam, bots, and trolls.

Moderate is the only social media comment moderation software that combines automation, adaptability, instant moderation, and customization when you need it to truly work on behalf of your brand.

Get Immediate
Brand Protection

Moderate is pre-loaded out-of-the-box with 30+ keyphrase categories and moderation rules, 30K phrases and emojis, and moderates in 100+ languages.

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Customize to your Unique Brand Needs 

Companies have varying moderation needs and thresholds. A family brand may require a very strict moderation approach, while a sports team allows for healthy trash-talking. It’s quick and easy to customize your moderation settings to align your strategy with your organization’s standards.

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Rest Easy with Always-on Moderation

Social media never sleeps, making it impossible to manually stay on top of moderation. Moderate works around the clock to discreetly hide toxic comments in less than a second. Moderated commenters are none the wiser.

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Leverage Real-Time Analytics

Understanding why comments are being moderated is crucial. Not only will you understand the top rejection reasons, you’ll also be able to see every moderation decision at the comment level. Adjusting moderation settings on the fly is quick and easy.
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Understand How Moderation Impacts Sentiment

Learn how moderation directly impacts sentiment by visually comparing your total sentiment for all comments compared to your visible sentiment for all of the comments that stay visible in your comment sections.

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Get Personalized Ongoing Support 

Our talented Client Success Team gets you rapidly onboarded and deployed in minutes for immediate moderation. Enjoy ongoing support and optimization to ensure you’re moderating exactly as you desire.

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Let's Talk

Protect your brand and followers with Moderate

Our clients agree that Moderate is essential to their brand health and reputation on social media.

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98%

Of abuse, spam, and bot comments automatically hidden.

1B+

Followers protected.

225M+

Comments reviewed.

30+

Hours of team time saved weekly on manual moderation.

$750M+

Ad spend protected.

Don’t just post. Protect. 

Schedule a demo with us today for immediate comment moderation. 

Let's talk

FAQs

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Speed is essential for moderation as the longer a brand-damaging or hateful comment is visible the more damage it does. Our technology typically takes under one second to moderate a comment. If required, our team of humans typically makes a moderation decision in under thirty seconds.
Yes! Platforms like Hootsuite, Sprinklr, SproutSocial, and others provide important services that work well in conjunction with ours but only go so far with moderation. These solutions often require significant setup and maintenance of complicated workflows, or they require your team to be constantly moderating with them which isn’t scalable. Our solution sits right on top of social media management platforms, completely taking over the burden of moderation and freeing up your team to perform their other important work.
Yes! Our platform can moderate both organic (creator posting on their account on your brand’s behalf) and paid (your ad account promoting a creator’s branded content) influencer/creator marketing campaigns across Facebook, Instagram, and TikTok.
We moderate comments in 28 languages, including: Arabic, Chinese, Croatian, Danish, Dutch, English, French, German, Italian, Japanese, Korean, Norwegian, Persian, Polish, Portuguese (Brazilian & European), Russian, Serbian (Lat + Cyrillic), Spanish (LATAM & European), Swedish, Tagalog, Turkish, Ukrainian, Vietnamese, Welsh, Zulu
We utilize each social media platform’s official access & authorization flows (like Meta’s Business Suite & TikTok’s Business Center) to acquire the minimal amount of access to your social media assets our platform requires to power moderation. We do not need sensitive information like your logins and passwords.

Setup is simple and easy. Within a single thirty-minute onboarding session with one of our Customer Success Managers, we can acquire access to your social media assets and configure your moderation to start protecting your brand within hours.

Hiding brand-damaging, toxic, racist, or harmful comments on social media isn’t censorship but a practice of upholding community standards and protecting brand image. We believe it is a social media account owner’s right to enforce their community standards on their owned digital spaces just like they would in their physical spaces like a storefront or stadium. Audiences are free to post their opinions on their own social media presence but must defer to your standards if they post on yours.

Yes! An Customer Success Manager (CSM) will be assigned to you to get you up and running on our platform. Once live, your CSM will also continue to audit your moderation including making adjustments to ensure your moderation keeps up with the speed of social.

Yes, Respondology is SOC 2 compliant. We have received our SOC 2 Type II certification, demonstrating our commitment to security and data privacy. Our comprehensive security policies and practices are designed to ensure the security, confidentiality, availability, privacy, and processing integrity of our clients’ data. For more detailed information about our data protection measures and to request a copy of our SOC 2 audit report, please visit our Security & Data Privacy page or contact us directly.